Transfer your care
Welcome to Kaiser Permanente!
If you're dealing with long-term health issues or need specialized medical care, moving to a new health care system can be a tough process. But don't worry, we've got a team ready to help you connect with the right doctors and specialists and get the prescriptions you need. Our goal is to make sure your health care journey stays as smooth as possible.
Getting Started Online
Visit kp.org/newmember to begin your journey toward better health. We'll guide you through every step to make sure you get the care you need without missing a beat.
To set up your account, visit kp.org/register — you'll need your medical record number, which can be located on your Kaiser Permanente ID card. If you haven't received your member ID card yet and have questions about starting with Kaiser Permanente, give us a call at 1-808-643-5744 (TTY 711) on weekdays, from 9 a.m. to 5 p.m.
New Member Guides
This is your go-to resource for making the most of your new plan. Bookmark your guide for quick access anytime. Inside, you’ll find everything you need to get started — setting up your kp.org account, transferring prescriptions, accessing care, healthy living resources, and more. To request a printed copy, contact Member Services at 1-800-966-5955 (TTY 711), Monday through Friday, 8 a.m. to 5 p.m., and Saturday, 8 a.m. to noon.
- Oahu member guide
- Maui member guide
- Hawaii Island member guide
- Kauai member guide
- Lanai and Molokai member guide
Transition of Care Form
If you need help transferring your care to Kaiser Permanente, visit kp.org/tocform/hi to fill out the Transition of Care Form. This form allows us to transfer your prescription medications and schedule future doctor appointments for you and any covered family members. You should complete this form if you meet any of the following criteria:
- You cannot use kp.org or the Kaiser Permanente mobile app to transfer your care.
- Your Kaiser Permanente coverage has not started yet but will begin within the next 30 days.