New One-Number for Care 1-833-833-3333

We’re excited to announce that Kaiser Permanente Hawaii now has a single, statewide phone number for care, as well as a new interactive voice response and virtual hold system. The new number for care, 1-833-833-3333 (TTY 711) makes getting care easier than ever with only one number to call for appointments or advice across the state. Having a single number enhances our member experience by eliminating confusion and efficiently connecting members to care.

With our new Interactive Voice Response system members can use a keypad or voice response when calling and they have the option to be placed on “virtual hold” to receive a call back when it’s their turn in line to speak to a representative. All the original phone numbers switching to the new one number will continue to work but will automatically route to our newly optimized system.

Members across the Hawaii Market can now call 1-833-833-3333 (TTY 711) for:

• Scheduling and canceling appointments
• 24/7 medical advice
• COVID-19 vaccine and testing information
• Flu information
• Pharmacy services including refills

Member Services number remains the same 1-800-966-5955 (TTY 711).

1-833-833-3333 should not be used for emergency care. For emergencies, members should call 911 or go to the nearest hospital.