Letter to our members and our communities

A Letter to Our Members and Our Communities

At Kaiser Permanente Hawaii, we’re deeply committed to the health and wellbeing of our members and the communities we serve throughout Hawaii.

Like the rest of the U.S. health care system, we face challenges. We believe our unique model, which combines health care and coverage, provides the foundation necessary to increase quality, affordability and access.

A recent internal memo, intended to raise employee awareness of our need to adapt to changing market conditions and improve our performance, was unfortunately highlighted in the media. We say unfortunately because the numbers in the memo that were reported in the media need to be understood in context, as they do not include the performance of all our related business entities. We understand this may have created undue concern on behalf of our members and others in the community.

We sincerely regret any concerns or confusion this may have created. Still, the response we received demonstrates Kaiser Permanente’s important history in Hawaii, and the difference we make in people’s lives every day. It’s a reminder that this community needs us and is depending on us to succeed.

In looking ahead, our leadership team is focused on improving our operational, financial and care delivery performance. Our commitment is to continue to provide outstanding clinical care, own our opportunities for innovative solutions and lead in making health care more affordable for the people of Hawaii.

We’ve served the people of Hawaii for 60 years and are committed to continuing our mission for the next 60 years and beyond.

We want to take this opportunity to celebrate our physicians, providers, nurses and support staff who have the privilege of caring for more than 250,000 members and patients in Hawaii. They’re the heart and soul of our dedicated organization.

Thank you for continuing to put your trust and confidence in Kaiser Permanente as your partner in health.


Geoffrey Sewell, MD, FACP

President and Executive Medical Director,
Hawaii Permanente Medical Group

Ron Vance

President, Kaiser Foundation Health Plan and Hospitals of Hawaii